Arrival and departure information for The Svalbard Line

We are excited to welcome you on board MS Trollfjord to embark on a voyage deep into the Arctic Circle and the land of the Midnight Sun. Below you will find important arrival and departure information for all Svalbard Line voyages.

Please note that the information provided is subject to change, and some services described may not be included in your personal travel arrangements. For more information, please refer to your booking confirmation and individual itinerary.

It is necessary to bring a valid travel document, either passport or National ID, to enter Svalbard. We recommend bringing a passport, regardless of your citizenship. However, for Norwegian nationals and Schengen members, valid National ID (with travel permission) is also accepted. Please ensure you are aware of any additional entry requirements necessary for yourself. You may find more information at the Norwegian government site here, and the Visit Svalbard site here.

To download and print this information, please click here.

Arrival in Bergen

Transfer from airport to hotel

To get to the city centre, take the Flybussen (the official airport shuttle bus) from platform A5 in front of the arrivals hall. You can find the transfer times on the official timetable. Click here to see a map of the terminal.

Once on the bus, you'll need to show the driver your applicable transfer voucher, which is found in your travel documents.

The designated Flybussen stop for your hotel is as follows. Click here to see where they are on a map of Bergen.

Overnight in Bergen

You can check in to your hotel from 15:00, meaning the rest of the day is yours to explore Bergen. Breakfast will be provided at the hotel the following morning.

Embarking on MS Trollfjord | Day 2

After breakfast, a transfer bus (clearly marked with a ‘MS Trollfjord’ sign) will pick you up from Clarion Admiral Hotel or Clarion Bergen Hotel and take you to the Jektevik Terminal ready for check-in.

If you are staying in Magic Hotel Kløverhuset, please head to Clarion Admiral Hotel before your allotted transfer time. If you are staying in either Clarion Collection Hotel Havnekontoret or Thon Rozenkranz, please head to Clarion Bergen Hotel before your allotted transfer time.

It is just a short 3 to 5 minute walk from your hotel to your transfer pick-up spot.

*Please note that the transfer times may change. The final transfer time will be given at the Hurtigruten welcome desk at the hotel, where you pick up your luggage tags.

**Your cabin number starts with the applicable deck number.

Once checked in, all guests must attend a safety briefing in the Guest Lounge Lecture Hall, located on the second floor of the terminal.

After boarding MS Trollfjord, lunch will be served between 12:00-14:00, and your cabin will be ready for you at 14:00. We’ll set sail at 14:30.

Departure from Bergen | Day 16

Your journey on board MS Trollfjord will come to an end at Jektevik Terminal in Bergen at 07:00. All guests will need to go through customs when arriving to Bergen terminal.

A Flybussen transfer will take you from the terminal to the airport, and exact transfer times will be given on board before you disembark. If the transfer is not included in your package, you can purchase it on board the ship.

If you have a late flight and prefer to travel to the airport later, you can store your luggage at Jektevik Terminal and take any official Flybussen airport transfer at your convenience. Please show your voucher to the bus driver.

You can find the official timetable here. Note that not all transfers listed may be included in your travel arrangements, please see your personal travel itinerary for your specific transfers.

To download and print this information, please click here.

To get to the city centre, take the Flybussen (the official airport shuttle bus) from platform A5 in front of the arrivals hall. The bus journey takes approximately 40 minutes from the airport to Bergen city centre. You can find the transfer times on the official timetable. Click here to see a map of the terminal.

Once on the bus, you'll need to show the driver your applicable transfer voucher, which is found in your travel documents.

The designated Flybussen stop for your hotel is as follows. Click here to see where they are on a map of Bergen.

Arrival in Bergen | Day 1

Below you can find more information about the Flybussen stops and hotels, if included in your package.

Overnight in Bergen

You can check in to your hotel from 15:00, meaning the rest of the day is yours to explore Bergen. Breakfast will be provided at the hotel the following morning.

After breakfast, a transfer bus (clearly marked with a ‘MS Trollfjord’ sign) will pick you up from Clarion Admiral Hotel or Clarion Bergen Hotel and take you to the Jektevik Terminal ready for check-in.

If you are staying in Magic Hotel Kløverhuset, please head to Clarion Admiral Hotel before your allotted transfer time. If you are staying in either Clarion Collection Hotel Havnekontoret or Thon Rozenkranz, please head to Clarion Bergen Hotel before your allotted transfer time.

It is just a short 3 to 5 minute walk from your hotel to your transfer pick-up spot.

*Please note that the transfer times may change. The final transfer time will be given at the Hurtigruten welcome desk at the hotel, where you pick up your luggage tags.

**Your cabin number starts with the applicable deck number.

Once checked in, all guests must attend a safety briefing in the Guest Lounge Lecture Hall, located on the second floor of the terminal.

After boarding MS Trollfjord, lunch will be served between 12:00-14:00, and your cabin will be ready for you at 14:00. We’ll set sail at 14:30.

Note: guests disembarking in Longyearbyen will be subject to customs and passport control in Tromsø.

Disembarking in Longyearbyen | Day 9

Your voyage on board MS Trollfjord will come to an end in Longyearbyen at 13:00. Once you disembark, a transfer will take you to Radisson Blu Polar Hotel, where you can check in from 15:00. The rest of the afternoon is yours to explore as you wish.

Activities in Longyearbyen | Day 9

For your evening meal and activity, a transfer will be at the Radisson Blu Polar Hotel at 19:00 to take you to Camp Barentz. We kindly ask that you be ready and at the front of the hotel 10 minutes prior. We’ll collect you for your excursion for a true Svalbard wilderness evening. There, you’ll enjoy drinks, a delicious light dinner of homemade reindeer bidos, and dessert in a cozy wooden cabin. At 22:00, we’ll head back to the hotel in Longyearbyen.

Although this is an indoor activity, we recommend warm, comfortable outdoor clothing and warm shoes, as the floor can be a little bit cold. Please note that clothing may smell of campfire smoke afterwards.

Activities in Longyearbyen | Day 10

After breakfast at your hotel, we’ll collect you at 08:15 for a mini adventure aboard hybrid-electric catamaran, MS Bard, to explore the magnificent landscapes of Isfjorden, Billefjord and the Nordenskiöld Glacier.

Please meet 10 minutes prior to departure in front of the Radisson Blu Polar Hotel. We recommend warm, comfortable outdoor clothing and shoes, hats, gloves, and sunglasses.

You’ll enjoy a light lunch before returning to your hotel at approximately 15:15. Beverages are available at an extra cost.

At 20:00, you’ll enjoy a three-course dinner including coffee at Restaurant Nansen in the Radisson Blu Polar Hotel.

Departure from Longyearbyen | Day 11

After breakfast, enjoy the morning in Longyearbyen. We recommend visiting Svalbard Church, The North Pole Expedition Museum, Svalbard Museum, or the Art Center Nordover.

Check-out is at 11:00, however the hotel has a room to store luggage.

Lunch will be served at Restaurant Nansen in Radisson Blu Polar Hotel at 12:00, after which a transfer will take you to the airport at Longyearbyen, from where you’ll fly home. Please be sure to have your transfer voucher printed to hand to the driver.

To download and print this information, please click here.

Transfer to hotel | Day 1

From Longyearbyen airport, a transfer will take you to the Radisson Blu Polar Hotel, where check-in is available from 15:00. Please be sure to have your transfer voucher printed to hand to the driver. The hotel can store luggage for earlier arrivals. You are free to explore Longyearbyen for the rest of the afternoon. We recommend visiting Svalbard Church, The North Pole Expedition Museum, Svalbard Museum, or the Art Center Nordover.

Activities in Longyearbyen | Day 1

For your evening meal and activity, a transfer will be at the Radisson Blu Polar Hotel at 19:00 to take you to Camp Barentz. We kindly ask that you be ready and at the front of the hotel 10 minutes prior. We’ll collect you for your excursion for a true Svalbard wilderness evening. There, you’ll enjoy drinks, a delicious light dinner of homemade reindeer bidos and dessert in a cozy wooden cabin. At 22:00, we’ll head back to the hotel in Longyearbyen.

Although this is an indoor activity, we recommend warm, comfortable outdoor clothing and warm shoes, as the floor can be a little bit cold. Please note that clothing may smell of campfire smoke afterwards.

Activities in Longyearbyen | Day 2

After breakfast at your hotel, we’ll collect you at 08:15 for a mini adventure aboard hybrid-electric catamaran, MS Bard, to explore the magnificent landscapes of Isfjorden, Billefjord and the Nordenskiöld Glacier.

Please meet 10 minutes prior to departure in front of the Radisson Blu Polar Hotel. We recommend warm, comfortable outdoor clothing and shoes, hats, gloves, and sunglasses.

You’ll enjoy a light lunch before returning to your hotel at approximately 15:15. Beverages are available at an extra cost.

At 20:00, you’ll enjoy a three-course dinner including coffee at Restaurant Nansen in the Radisson Blu Polar Hotel.

Embarking on MS Trollfjord | Day 3

After breakfast in the hotel, your final morning in Longyearbyen is yours to spend as you like. Check-out is available until 11:00, and luggage can be stored in the hotel if required.

Lunch will be served at Restaurant Nansen in Radisson Blu Polar Hotel at 12:00, after which a transfer will take you to MS Trollfjord, your home at sea for the next week. Settle in on board and we’ll set sail at 19:00.

Your journey on board MS Trollfjord will come to an end at Jektevik Terminal in Bergen at 07:00. All guests will need to go through customs when arriving to Bergen terminal. A Flybussen transfer will take you from the terminal to the airport, and exact transfer times will be given on board before you disembark.

Please note that all luggage must be cleared through customs on arrival in Bergen and all half-voyage guests must go through passport control upon arrival in Bergen.

If you have a late flight and prefer to travel to the airport later, you can store your luggage at Jektevik Terminal and take any official Flybussen airport transfer at your convenience. Please show the voucher to the bus driver. You can find the official timetable here. Note that not all transfers listed may be included in your travel arrangements, so please see your personal travel itinerary for your specific transfers.

If you have any questions, don’t hesitate to contact your travel agency or the Hurtigruten Customer Sales Centre. We are happy to help.

Emergency contacts

In the event of an emergency while travelling to and from your voyage, you can contact us 24 hours a day, seven days a week by calling: +44 33 08 08 18 84