Cookies on our website
Version: 12.2019
Today, the vast majority of websites use cookies to enhance the user experience. With the new legal framework and new EU regulations on data protection, many are wondering what cookies and similar technologies (jointly: "cookies") are. Here you will find information about how and why we use cookies on our website.
What are Cookies?
Cookies are small text files stored on your device (mobile, tablet, PC) to identify your browser across different visits (sessions) and web pages. Cookies can be used both on behalf of the website owner (first party) or on behalf of others (third parties). Pixels are image files (pixels) that trigger the use of a cookie after an event occurs. Pixels are used to connect you to third party websites.
Scripts are pieces of code that are necessary to activate a pixel or used to identify your browser or device across different visits and websites. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until the expiration date or until you delete them).
Our use and categories of cookies
We use cookies for the following purposes:
General cookies. General cookies include necessary cookies for functions of the website, analytics cookies for statistics and reporting and cookies for personalising your use of the website:
Necessary cookies are cookies necessary for basic functions on our website, such as security and network management, to enable you to log in to your account, fill out forms, or place orders.
Analytics cookies are used to analyse, create statistics and reporting for the purpose of improving our websites and services, such as to count the number of visitors and how these visitors navigate on our websites. We use the information we collect to analyse trends so that we can make our web pages better for those visiting us online.
Personalisation cookies are cookies allowing us to remember your previous choices, if any, and to provide you with customised content on our websites.
Marketing cookies. Cookies to provide relevant marketing that is relevant for you based on certain parameters, such as data about your behaviour on our site, as well as to track the effectiveness of our marketing campaigns on third party websites and social media platforms.
We do not set marketing cookies unless you accept them, and allow you to disable such cookies at any time later by accessing the cookie control panel.
Please note that like most other websites, we collect information automatically and save it in log files on our servers. This is information such as which type of browser you use on our website, broadband providers (ISPs), operating systems, date and time of visit, as well as some data about navigation.
We use this information to analyse trends so that we can make our web pages better for those visiting us online.
| Name | Supplier | Type | Category | Purpose | Data |
|---|---|---|---|---|---|
ASP.NET_ SessiondId | Microsoft .NET | Cookie | General | Used to identify your session on our servers, in order to deliver content. Required to ensure our website functions correctly. | Randomly generated session ID value. |
__cfduid | CloudFlare | Cookie | General | Used to confirm that the visit comes from a known machine, also when you visit a website from a network that may be insecure (e.g. from a coffee shop). Cloudflare is a service we use to make our web pages faster and more secure. | Anonymous identifier of individual clients behind a shared IP address. |
AWSALB | BrightPattern / Amazon Web Services | Cookie | General | Used to balance load when delivering content hosted through Amazon Web Services. | Encrypted information about the user’s request to the load balancer. |
HRG_Consent_General | Hurtigruten | Cookie | General | Used to identify if consent has been given to the usage of our general cookies. Required to use our website. | True/False value. |
HRG_Consent_Analytics | Hurtigruten | Cookie | General | Used to identify if consent has been given to the usage of our analytics cookies, which allow us to measure and improve our site. | True/False value. |
HRG_Consent_Marketing | Hurtigruten | Cookie | General | Used to identify if consent has been given to the usage of our marketing cookies, which allow us to track how our ads perform and are used to deliver relevant ads. | True/False value. |
IDE | .doubleclick.net | Cookie | Marketing | Used to improve advertising. Usually used to target publicity according to contents that are relevant for a user, improve performance reports of the campaign and avoid showing advertisements that the user has already seen | For information regarding cookie contents, see |
MUID, MUIDB | .bing.com | Pixel | Marketing | Used by Bing to measure and improve advertisement shown on the Bing search engine. | Microsoft user identifier. For more information, see |
1p_JAR, , SID, SIDCC, UULE, SSID, APISID, SAPISID, SEARCH_SAMESITE, DV, AID | Cookie | Marketing | These cookies are used by Google to display personalized advertisements on Google sites, based on recent searches and previous interactions. For more information, see | For information regarding cookie contents, see | |
NID | Cookie | General | This cookie stores a unique ID Google uses to remember your preferences and other information, such as preferred language and number of search results to display per page. | For information regarding cookie contents, see | |
_fpb | Pixel | Marketing | This cookie will help deliver advertising to people who have already visited our website when they are on Facebook or a digital platform powered by Facebook Advertising. | For more information, see | |
ClientID, _ga, _gali, _gcl_au, _gid | Cookie | General | Keeps track of how many times you have visited our pages so that we can see how many users visited for the first time and how many users visit our pages more frequently. We can also see where you come from (search engine, links etc.) and which pages you have visited on our website. | For information regarding cookie contents, see | |
_dc_gtm_XXX | Cookie | General | Helps us to see data about age, gender and interests in Google Analytics. XXX corresponds to our Google Analytics ID. This is anonymous and on group level. In other words, we anonymise IP addresses and we cannot see details about a particular person, only distribution among different age groups and suchlike. | For information regarding cookie contents, see | |
_hjid | HotJar | Cookie | General | Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. | Randomly generated user ID |
_hjClosedSurveyInvites | HotJar | Cookie | Analytics | Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. | The IDs of the polls the user has closed. |
_hjDonePolls | HotJar | Cookie | Analytics | Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. | The IDs of polls the user has completed. |
_hjMinimizedPolls | HotJar | Cookie | General | Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. | The IDs of polls the user has minimized. |
_hjIncludedInSample | HotJar | Cookie | General | Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. | 1 or 0, based on whether the user is included in the statistics sample. |
_hjShownFeedbackMessage | HotJar | Cookie | General | This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show. | 1 or 0 based on whether the user has completed or minimized the Incoming Feedback survey. |
Ajs_anonymous_id, ajs_group_id, ajs_user_id | Segment | Cookie | General | Used by Segment’s analytics and marketing tools to analyze user behavior and provide targeted marketing. | Randomly generated user, group or anonymous ID |
act | Cookie | Marketing | This is a Facebook cookie used for their analytics and research. | For more information, see | |
ATDMT, AA003 | Facebook, Atlas Solutions | Cookie | Marketing | Used to track user behavior and provide relevant ads to the user. | For more information, see |
c_user | Cookie | Marketing | Facebook user login cookie used to deliver adverts more relevant to the user and the users interests. | For more information, see | |
datr | Cookie | Marketing | Used by Facebook to identify the users browser | For more information, see | |
Fr, <blank>, tr | Cookie | Marketing | Contains a unique browser and user ID, used for targeted advertising through Facebook Pixel. | For more information, see | |
presence | Cookie | Marketing | A Facebook cookie containing a logged in user’s "chat" status. | For more information, see | |
sb | Cookie | Marketing | Used by Facebook to improve friend suggestions | For more information, see | |
xs | Cookie | Marketing | A Facebook cookie used to maintain a session. It works in conjunction with the c_user cookie to authenticate your identity to Facebook. | For more information, see | |
dpr | Cookie | Marketing | This cookie is used by Facebook for performance. | For more information, see | |
ictf_dcm_gid | Infinity | Cookie | Marketing | Used to track performance and offer relevant ads based on interests and previous user behavior. | Contains linking to Google’s DoubleClick Manager |
ictf_il1301 | Infinity | Cookie | General | Infinity allows us to display correct phone numbers to users in different countries. This cookie keeps track of where you came from (search engine, links etc.) before you visited our pages. | Contains per installation tracking source cache |
ictf_in1301 | Infinity | Cookie | General | Infinity allows us to display correct phone numbers to users in different countries. This cookie helps us always display the correct phone number for your visit. | Contains per installation number replacement source cache |
ict_0 | Infinity | Cookie | General | Infinity allows us to display correct phone numbers to users in different countries. This cookie keeps track of where you come from and which telephone number must be displayed to you, also across websites. | Contains third party tracking and number replacement source cache |
ict_master | Infinity | Cookie | General | Infinity allows us to display correct phone numbers to users in different countries. This cookie keeps track of how many times you have visited our pages, also across websites. | Stores the unique Visitor Reference |
_omappvp, _omappvs | OptinMonster | Cookie | General | Optinmonster cookies are used to allow users to register for newsletters. These cookies allow us to determine new users from returning users. | String/numerical anonymous identifier |
om-XXX, om-success-XXX, om-success-cookie | OptinMonster | Cookie | General | Optinmonster cookies are used to allow users to register for newsletters. These cookies are used to determine if a visitor has successfully interacted with a newsletter campaign. | True or False, based on successful interactions |
om-session-pageviews | OptinMonster | Cookie | General | Used to determine the number of pages seen by a visitor during the browsing session, stored in Session Storage. | The number of pageviews in a session |
om-session-start | OptinMonster | Cookie | General | Used to determine session time of a visitor, stored in Session Storage. | Timestamp of the start of a session |
omVisits, omVisitsFirst | OptinMonster | Cookie | General | Stores information about a users’ first and subsequent visits to our website, in order to display the correct newsletter form. | Timestamp, path, any queries and referrer of visits |
ARPT_STATS | Zmags | Cookie | General | Used by Zmags to balance loads when reading online PDF documents. | For information, see |
__utma, __utmb, __utmc, __utmt, __utmz | Zmags | Cookie | General | Used by Zmags’ own implementation of Google Analytics to track usage of the PDF reader. | For information, see |
zmagsMobileVisitorID | Zmags | Cookie | General | Logs visitor stats such as pageflips, visitor location when a publication is viewed on a mobile device. Doesn’t store data that can be classed as PII (Personally Identifiable). | For information, see |
zmagsPrivacy | Zmags | Cookie | General | Contains information regarding the usage of cookies related to the Zmags PDf viewer. | For information, see |
JSESSIONID | Zmags | Cookie | General | Creates a session ID for the user in order to ensure the PDF viewer functions correctly during the session. | For information, see |
_mkto_trk | Zmags, Adobe Marketo | Cookie | General | Used by Zmags’ implementation of the Adobe Marketo tracking. | For information, see |
UserSettings (US only) | Hurtigruten | Cookie | General | Keeps track of your preferred language and country when visiting our US website | Preferred language, country and currency |
CONSENT, GPS, PREF, VISITOR_INFO1_LIVE, YSC | YouTube | Cookie | General | We sometimes embed videos from YouTube on our website. YouTube cookies are not set until the user clicks on the embedded video. | For more information, see |
uf | TradeTracker | Pixel | General | Used when users book a trip, so that our affiliates will receive credit for sending traffic to us. | Stores anonymous information regarding a user’s conversions |
cartContinueUrl | Hurtigruten | Session Storage | General | Contains the address we shall forward you to when you proceed with your order. Is not a cookie, but is stored in “Session Storage”. | Forwarding address when booking a trip on our website |
cartTotalPrice | Hurtigruten | Session Storage | General | Contains the total price of the trip you are about to book Is not a cookie, but is stored in “Session Storage”. | Total price of items and trip when booking on our website |
labels_xx | Hurtigruten | Session Storage | General (required) | Helps us to display the webpage in the correct language. «xx» varies according to the language that the webpage is on. Is not a cookie, but is stored in “Session Storage”. | Contains information regarding displaying content in the correct language |
portToPortFiltering, voyageOnly | Hurtigruten | Session Storage | General | Helps us to remember what choices you have made (for example, the number of travellers) when you are searching for a trip. Is not a cookie, but is stored in “Session Storage”. | Parameters used in voyage searches |
transactions | Hurtigruten | Cookie | General | Saves order number every time you book a trip. Helps us avoid tracking these bookings twice. | Encrypted booking ID when a purchase was made |
__RequestVerificationToken | Hurtigruten | Cookie | General | Protects our websites from CSRF attacks (cross-site request forgery). | Random value used to verify that a CSRF attack is not being attempted |
personalized | Hurtigruten | Local Storage | General | Used to save the last trip you have viewed so that we can customise the website to what you are interested in. Is not a cookie, but is stored in “Local Storage”. | Parameters from the last trip a user viewed |
quoteId | Hurtigruten | Local Storage | General | Used for storing the ID number of the booking while you book a trip. Is not a cookie, but is stored in “Local Storage”. | Booking ID prior to purchase |
quoteTimestamp | Hurtigruten | Local Storage | General | Used for storing the time of booking while booking a trip. Is not a cookie, but is stored in “Local Storage”. | Timestamp of booking |
Your consent
We use cookies based on your consent. Your consent may be given by browser settings for general cookies, and by explicit consent for marketing cookies.
For general cookies, most modern browsers (Google Chrome, Firefox, Internet Explorer, Safari, Opera etc.) are set to accept cookies automatically, but you can choose to change settings so that cookies are not accepted if you do not consent to use of general cookies. To change cookie settings, please see the 'Help'; section of your browser or visit aboutcookies.org. Please note, if you do not accept cookies many websites will not function optimally.
For marketing cookies, you must give an active opt-in consent. You may give such consent by using the choices given in our cookie control panel (pop-up) by entering the web-page for the first time or by amending your consent any time later.
Data protection
Normally, our use of cookies does not involve the processing of data that we may link to you as an identifiable individual.
Our legal basis for using cookies that contain personal information, if any, is GDPR article 6 (1) (f): our legitimate interest in customising your experience on our websites. If you have actively consented (opt-in) to certain cookies, our basis for using such cookies is the GDPR article 6 (1) (a): consent.
Third parties
We offer social media features such as Facebook. These features may collect your IP address, the page you are visiting on our websites, and may set a cookie to enable the feature to function properly. These features may be hosted by a third party, and your interaction with these features is governed by the terms and conditions and privacy policies of such third parties.
Changes to this cookie notice
This Cookie Notice was last updated on 12.2019
This Cookie Notice may change from time to time. We will notify you by appropriate means if we make any changes of significance to you. You will always find the latest version of this Cookie Notice on our websites.
Your choices
We use cookies and similar technologies to identify your browser or device to enhance your user experience. Here you can administrate your choices.