ESG Report 2021

Building on our 129 years of pioneering Norwegian heritage, Hurtigruten Group is today one of the world’s leading adventure travel and expedition cruise companies. We bring people to unique worldwide destinations while maintaining a strong focus on meaning and sustainability.

With over 2,700 explorers working at sea and on land worldwide, we inspire people to adventure and deliver on our promise of guest-centered travel packed with memorable experiences.

Hurtigruten Group’s rapidly growing fleet of custom-built expedition and coastal ships takes modern-day adventurers to the most spectacular destinations all over the planet – from the Arctic to Antarctica. Being a world leader in adventure travel brings with it huge responsibility, and we place great importance on running sustainable and responsible global operations that give back to the places we visit.

Nobody can predict what the future will look like, but we do know that the solutions needed to achieve emissions-free marine travel is neither commercially nor technologically viable at this time. Still, we do know that we as an industry need to greatly reduce our footprint, especially for greenhouse gas emissions. This makes setting ESG targets a challenging exercise which calls for great respect for technological development in a changing and insecure world. However, we see targets as a necessary tool to guide us and ensure that we have the right focus and can work in parallel to do our very best, today and in the future.

Our aim is to show what is most important to us and what we are working towards. This set of targets and ambitions is subject to continuous improvement and development, but that is a core part of how we make decisions and prioritise. Here you can see a high-level overview of what we are working towards. Each of our Material Topics has several key indicators that we use as a strategic steering mechanism to improve performance. To learn more about what each topic includes, how we measure performance, and how we work to achieve these goals, please visit the relevant Material Topics section:

Read more about the UN sustainability goals

https://sdgs.un.org/goals

How we work with emissions

Working systematically towards emissions- free operations in 2050 is a dual process. We cannot sit and wait for new technologies to be in place, so we focus our work on 1) a continuous process of improvement today, and 2) long-term development and collaboration that pushes for future solutions.

In 2022 we are committing to Science Based Targets (SBTi), outlined in accordance with the Paris Agreement, which seeks to limit global warming to 1.5 degrees Celsius compared to pre-industrial levels. For us, this means being emission-free by 2050, with aggressive emissions reductions over the next 28 years in accordance with the SBTi framework. We also want to further push our organisation towards a greener and more sustainable future, and target carbon neutral Scope 1 operations by 2040. For us, being carbon neutral means having a neutral impact on the environment by removing the same amount of CO2 that we put into the atmosphere. The most important step to reach this is to ensure we can operate our vessels with as few emissions as possible.

In 2021 we saw a significant decrease in emissions, with an absolute reduction of our Scope 1 emissions of more than a hundred thousand tonnes of CO2.

This was primarily caused by fewer sailings due to the global pandemic, but we are proud to see that our CO2 intensity measured per guest has stayed the same, as we know that operational efficiency can be difficult in challenging times and with many of our ships in warm laid up. We are also working towards measuring our Scope 3 emissions to include activities from our supply chain, business travel and the transportation of guests to our ships (for example, air travel from home to port) into our climate accounting.

***

Footnote (1) Sources of Greenhouse Gas Emissions, US EPA
Footnote (2) Reducing Emissions from the Shipping Sector, European Commission

What are we doing to reach our emission targets?

Our environmental footprint has been a focus for Hurtigruten Group for decades. The target is to be emission-free, and all parts of our operations are included in initiatives to help us reach that goal. There are numerous examples of how we are working to lower emissions, and how we take pride in having the greenest vessels in the industry.
These include:

• Back in 2009 we banned the use of heavy fuel oil (HFO) in all our operations. Furthermore, we work with NGOs to promote a broader international HFO ban for all vessels sailing in the Arctic. HFO has severe negative environmental impacts, but it still makes up about 75% of the marine fuel currently consumed in the Arctic today. Since banning HFO, Hurtigruten Group has shifted its focus towards synthetic fuels and will gradually increase the use of certified biofuels across the fleet.

• All our 14 vessels have been fitted with shore power connectivity to allow elimination of emissions when connected at port with shore power, replacing fuel consumption while in port with electricity from renewable sources. The use of shore power can eliminate approximately 150 tonnes of CO2 and 2.5 tonnes of NOx per vessel each year.

• In 2016 we ordered our first battery-powered hybrid electric cruise vessels, and in 2020 we proudly launched the ships MS Roald Amundsen and MS Fridtjof Nansen as the world’s first battery hybrids. MS Fridtjof Nansen, with its state-of-the-art technology and premium onboard experience, was named “The safest and most sustainable cruise ship in the world” by STERN in 2021. You can find more information and learn more about why our ship was given this accolade in the section about Hurtigruten Expeditions under Our Business.

• In 2019 we introduced battery-powered snowmobiles in our land-based adventure travel company, Hurtigruten Svalbard. Together with the Finnish start-up Auroa Powertrains, this was the industry first for snowmobiles, starting a new era of silent and emission-free exploration with the aim of cutting our Scope 1 emissions in Svalbard.

• In 2021 we introduced our third battery hybrid-powered ship after the upgrade of MS Otto Sverdrup.

• Also in 2021, we announced one of the largest environmental upgrades in the history of European shipping, as all seven Hurtigruten Norwegian Coastal Express ships will be undergoing significant green upgrades by 2023. The ships will be installed with a combination of technologies and solutions specially adapted for each, allowing a significant reduction of CO2 and NOx emissions. Three of the ships – MS Richard With, MS Nordlys and MS Kong Harald – will undergo a full transformation to battery hybrid power, with the installation of new low-emission engines and large battery packs. Across the seven ships, the upgrades, as well as the phasing in of sustainable biofuels, will reduce CO2 emissions by around 25% and cut NOx emissions by a massive 80%.

• Hurtigruten Svalbard continues its path towards lower emissions with electric snowmobiles, increased use of solar panels, and battery powered catamarans custom built for polar water exploration. Our collaboration with the Norwegian start-up Brim Explorer debuted in the spring of 2021, offering our guests the first sightseeing vessel in the world able to operate for a full day on electrical power.

• In 2021, the quest for silent and emission- free tourism continued as we announced a partnership with Volvo Penta to power Hurtigruten Svalbard’s new hybrid sightseeing vessel. The near-silent vessel has the potential to transform the sustainable tourism industry, allowing our guests to experience the wonders of Svalbard without disturbing the nature and habitat around them.

• Another 2021 announcement came in the form of our collaboration with Norwegian transportation company Tide to operate Norway’s first electric tour bus. This permits guests to travel on excursions with Hurtigruten Norway in a completely emission-free manner. The bus will be used on various excursions from Ålesund, and we have plans to introduce more electric tour buses in 2022.

• Every year, the Hurtigruten Norway fleet transports over 60,000 tonnes of goods – including everything from food to medicine – a distance of 600,000 nautical miles (around 1.1 million kilometres). It’s a feat that would otherwise require thousands of journeys by truck if these goods were to travel by road. Fewer trucks on the roads means significantly less gas guzzled and many fewer emissions released.

• We are working closely with industry partners to drive change and move boundaries and are engaged in new build programmes that we will be excited to share more about when the timing is right. We are also in active discussions with stakeholders about pilot programmes to develop and test the next generation of green propulsion technology, enabling us to continue to have the greenest fleet of vessels in the industry.

How we work to be a Great place to work?

In Hurtigruten Group we employ more than 2,700 people, representing 61 nationalities. We are committed to being a great place to work for all and ensure that our employees' satisfaction is high.

To measure the overall employee satisfaction in Hurtigruten Group, we have put in place a structured process to measure and develop our employer net promoter score (eNPS). The eNPS is a global cross-industry acknowledged KPI that measures employee engagement and enables us to track the impact of our people and culture initiatives.

Our target is to achieve a group eNPS above 30 by 2025, as this is considered excellent by industry benchmarks. An eNPS of between 0 and 30 is considered good, but for Hurtigruten Group we aim for nothing less than excellent. The latest eNPS survey (Q1 2022) resulted in a score of 5 across the group. The quarterly survey gives us invaluable feedback from our employees that we use to continuously learn and improve how we run our people operations.

Our people are passionate about exploration and travel, as well as their profession and career. Together, we inspire adventure and play our part in delivering on a promise of guest-centric and memorable experiences. Life-altering guest experiences do not happen by chance, they are the result of relentless focus and attention from our outstanding employees across the globe on sea and land.

What we are doing to reach our target?

2021 has been a year of both organisational change and challenges with a global pandemic. We don’t want to underestimate the effect this has had on all our teams. But at the same time, we are extremely proud of our ability and focus to care about each other.

As has been the case with most companies, over the course of the pandemic we have seen a decrease in eNPS. This was expected as we acknowledge the impact of work- related stress on overall job satisfaction and have invested in several initiatives to support our people through a trialing period. Our turnover number for 2021 was higher than a normal operating year, which can be explained by the high mobility in the service industry post pandemic and reorganisation of the company.

Our Global People function is responsible for delivering world-class support and ensuring top global labour rights across our operations. We are constantly working on initiatives that support employee satisfaction.

• Securing highly satisfied employees is at the core of our people function. We focus on open and direct dialogue between all employees and leadership through different initiatives across the group.

• Learning and Development (L&D) in Hurtigruten Group is about creating a culture for individuals and organisations to learn, share and grow. It's knowing the current and future capability needs of the organisation, as well as how to create a learning culture that drives engagement in ongoing professional development. We see continuous learning opportunities as key to attracting and developing the talent Hurtigruten Group needs to succeed.

• Our employees’ mental and physical wellbeing is critical to delivering a great product and life-changing experiences for our guests. Initiatives such as a Welfare Fund for our crew’s wellbeing, social and cultural happenings, facilitation of physical training and remote working policies are examples of how we work with wellbeing.

Labour and Human Rights

Being a global employer comes with great responsibility. With offices in nine different countries, employees representing 61 nationalities, and operations on multiple continents, we acknowledge that we have a huge responsibility to ensure human rights regardless of where we are. We want to provide leading global working conditions to secure high employee satisfaction.

• All employees working at sea in Hurtigruten Group are covered by collective bargaining agreements. We believe it’s our duty to secure all our workers' rights, and that all seafarers should have contracts with high standards that secure their labour and human rights.

• Within Hurtigruten Expeditions, the majority of our crew is hired through a third party. Nonetheless, we have a solid agreement to secure and protect all crew members’ labour and human rights. The Collective Bargain Agreement, valid as of January 1, 2022, is set in place to secure the rights of all crew working on our ships and prohibit all discrimination and harassment on the basis of race, colour, sex, religion, political opinion, national extraction or social origin. In addition, we have pledged that we will not violate any provisions contained within the following ILO conventions: 29, 87, 98, 100, 105, 111, 138, 182, 190 and the Maritime Labour Convention. Norwegian crew members are hired under the Norwegian Working Environment Act as described below. We are very happy to experience a high retention rate among our expedition crew, one of the positive things they highlight is a culture onboard that emphasises open dialogue and trust, more than formal hierarchy.

• Our operations in Norway (Hurtigruten Norway and Hurtigruten Svalbard) fall under the Norwegian Working Environment Act that covers working environment, working hours and employment protection. The law ensures all employees have rights to parental leave, protection against discrimination and several other labour rights.

• We are currently reviewing and preparing our internal processes to comply with the Norwegian Transparency Act that comes into force from July 1, 2022, to ensure that we also protect the human rights of all men and women working in our entire value chain (and not just our hired employees and third-party crew).

Safety First, always

Health and Safety is a key priority in all our operations. We are committed to the prevention of injury and ill health and to the continual improvement of our Health and Safety management systems and performance. All companies in the group have a robust management system which provides operational guidelines to employees on board and on shore.

Our safety policies incorporate the fostering of a safety culture, built around stop work authority and a no-blame attitude toward reporting deficiencies. Our safety policies cover all employees. Accidents and serious incidents are not tolerated – including serious personal injuries and loss of human life – and everyone’s contributions count toward the company targets.

Our management systems focus on being proactive, including optimal planning of all operations. Risk management is a fundamental part of the planning process to identify any risk which may occur. Any such risk shall be addressed, and the corrective and preventive measure shall be identified to ensure it is at an acceptable level. As a core part of our continuous improvement process, we follow up and monitor any deviations which may occur during operations with regards to health and safety. Employees are trained in our safety policies on a continued basis. Learning from unwanted incidents, both internal and external, is crucial to improving our procedures and checklists. To be transparent in the sharing of information and causes of incidents is one of the most important elements to improve our safety culture. In 2021, we have seen a decrease in lost time injury frequency (LTIF) compared to our baseline year, showing us that our “continuous improvement process” gives results.

Covid procedures were successfully implemented and received by our guests

In 2021, the global pandemic heavily affected the travel industry, including our operations. Our highest priority, now and always, is the safety of our guests, our employees and the communities we visit. We have partnered with experts in health and safety to design new protocols and procedures to be safer together both on the Norwegian coast, as well as in our expeditions operations.

Hurtigruten Expeditions has developed and implemented a Covid Respiratory Prevention and Outbreak Management Plan, that has been audited by Bureau Veritas. The plan was prepared in compliance with standards of the EU Health Gateway, the Center for Diseases Control (CDC), the UK Chamber of Shipping, and the WHO.

Within Hurtigruten Norway, Professor Ørjan Olsvik has been hired as Head of Infection Control to lead our work on Covid-19 procedures. With his experience from the US CDC, the WHO, the UN and NATO, we believe we have had the best pair of hands on deck to oversee all our procedures and make sure safe operations have been the highest priority.

We have constantly measured our guests’ satisfaction with both Hurtigruten Expeditions and Hurtigruten Norway’s Covid-19 measures. On average, guests have given our covid measures 9.3 out of 10 throughout the year of 2021.

Accountability and transparency in corporate governance and procurement

When considering the running of a responsible business we could cover many topics. In this report we focus on accountability and transparency, selected corporate governance topics, and procurement.

For us, accountability and transparency are key when it comes to running a responsible business. As our first best practice ESG report, we hope to openly show our efforts of how we are performing, where we need to improve and the measures we are taking in order to achieve that improvement. We take a lot of pride in leading by example, both in our business and within our ESG reporting strategy. As with any company looking to start its ESG reporting journey, we have experienced challenges in both data quality and in the consistency and frequency of the tracking of new performance indicators. For 2022, one of the main priorities is to accelerate our journey towards becoming a data-driven ESG organisation.

In 2021 we concluded a reorganisation of the company in which we separated out individual business units within Hurtigruten Group. The new organisation sets the course for further growth and outlines our global ambitions. Some of our key corporate governance principles remain the same and apply to all our business units.

• Our Code of Conduct applies to our owners, the Board of Directors, all employees and all contracted workers. It reflects our values and includes the most important expectations and requirements regarding our behaviour.

• We welcome and encourage all our employees to raise any concerns through our Whistle Blower mechanism. We believe in having a culture with open dialogue that empowers all employees to stand up and say if something is not as it should be.

• Our group legal function tracks and oversees all potential fines and facilitation payments. In 2021 we have no record of either.

• We have implemented safeguards and
  policies to prevent violations of anticorruption laws. Corruption risk is measured as the total number of port calls made to countries that rank in the lowest 20 of Transparency International’s Perception Index. The corruption risk was measured as zero in 2021, a decrease from 2 in the baseline year 2018. As our global offering expands, we will monitor this risk closely to implement mitigations as and when needed.

Procurement as a Strategic ESG Enabler

We think that procurement has a strategically important role to play in our ESG work. As a global company we can have a positive economic impact on local businesses, and we can use our purchasing rights to increase environmental and social development.

We are not where we want to be just yet. The ambition is to have control over our Scope 3 emissions, collaborate with vendors on environmental and social development, and increase our percentage spending on local suppliers. Nevertheless, we have come a long way.

• In 2021 we implemented a new digital contracting tool to support the journey of working systematically with ESG.

• In addition, most of our vendors have signed our Supplier Code of Conduct which covers labour rights (modern slavery, freedom of association, child labour, discrimination and more), health and safety, corruption, animal welfare and the environment.

• We are currently reviewing and preparing our internal processes to comply with the Norwegian Transparency Act, enforced from July 1, 2022, to ensure we review our vendors’ practices.

• We are very proud to be working closely with around 50 local suppliers of food along the Norwegian coast to provide a local experience to our customers travelling on the Hurtigruten Norwegian Coastal Express.

For full list, see ESG Performance Data 2021 (PDF).

About Hurtigruten Expeditions

Hurtigruten Expeditions is the world’s largest and leading expedition cruise company. With sustainability and exploration at its core, Hurtigruten Expeditions builds on more than 125 years of experience, offering big adventures on small ships.

We go where the big ships can’t, whether that’s in Antarctica, the Galápagos Islands, South America, the Caribbean or West Africa, or if it’s remote destinations in Alaska, the Northwest Passage or the High Arctic. With gems such as Svalbard, Iceland, Greenland and the majestic Norwegian coastline, Hurtigruten Expeditions ventures to over 250 portsand landing sites in more than 40 countries worldwide.

Hurtigruten Expeditions operates a fleet of eight small, custom-built expedition ships, including the world’s first hybrid-powered cruise ships. Company headquarters are based in Oslo and London, with operations run from Oslo and Hamburg and global sales offices placed in Seattle, Hamburg, Paris and Melbourne. Building on the experience of generations of explorers, Hurtigruten Expeditions crew and staff form a diverse and global team of dedicated, passionate experts committed to more sustainable exploration.

History

In 1896, we founded expedition cruising, pushing boundaries and sharing knowledge about wildlife, science and local communities with our international guests.

We developed new destinations, built hotels, established remote outpost newspapers, and led ski and sail trips decades before such innovative thinking became mainstream.

For almost 130 years, our captains, crews and guests have probed some of the most extraordinary areas of our planet. Now, as then, we are here to provide our guests with inspiration for life and to raise the number of people who are passionate about preserving our planet.

With more than a century of close relationships with scientists, universities and other organisations, Hurtigruten Expeditions has set out to lead the way in greener travel. Recent milestones include being the first cruise line to stop using heavy fuel oil, the first to renounce single-use plastic, the first to trial carbon- positive biofuel, the first to introduce onboard science centres, and the first to construct and use hybrid-powered cruise ships.

All these achievements were made possible by the passion and dedication of our crew and staff, and by working with and learning from local communities who adopted us as their own. Inspiring future generations of explorers, we will continue to raise the bar for greener travel and to provide our guests with formative travel experiences that inspire action.

Our Approach to ESG

We have set the following ESG objectives

• Inspire, lead and challenge the expedition cruise industry on environmental and sustainability issues (G)

• Create ambassadors for the places we visit (E)

• Embed diversity and equality into our day- to-day business (S)

• Inspire our guests and employees to change their habits (E & S)

• Progress towards carbon net zero by 2040* (E)

• Work towards being certified asISO14001 (E, S & G)

* Net zero carbon dioxide (CO2 ) emissions are achieved when anthropogenic CO2 emissions are balanced globally by anthropogenic CO2 removals over a specified period. Net zero CO2 emissions are also referred to as carbon neutrality. (from the IPCC glossary).

Examples of our ESG work from 2022 onwards

• Commitment to put sustainability at the core of major future projects such as newbuilds and upgrades in our fleet.

• Investment in existing fleet, from state-of- the-art water treatment, to hybrid systems, shore power etc. - either through our own independent projects, or partnerships.

• Inclusion of dedicated science cabins on all our expedition voyages, further expanding partnerships with science institutions to deliver their science programmes, and knowledge sharing with our guests.

• Appointment of the industry-first Black Traveler Advisory Board (BTAB), a group of travel professionals whose focus is increasing visibility and inclusivity of the Black traveler in the expedition cruise industry.

• Employment of environmental scientists within our Expedition Teams to educate guests on environmental and sustainability issues.

• Use of local rather than international partners where possible, for example pilots, agents and shore excursion suppliers.

• Further improvement and development of our global food programme, sourcing even more supplies locally and educating our guests and crew on food sustainability.

• Introduction of a cadet programme on our ships to provide a training platform and develop young talent, with the aim of equal gender representation in the deck and engine departments.

• Dedicated work towards a circular economy in the fleet.

Partnerships For Sustainability

Working together with partners and building lasting relationships helps us all to deliver our sustainable goals.

General Expedition Partners:

• Local food suppliers

• Local shore excursion providers

• Local agents

NGO Partners:

• International Association of Antarctica Tour Operators (IAATO)

• Association of Arctic Expedition Cruise Operators (AECO)

• ORCA

• Polar Collective

Science partners:

• Norwegian Institute for Water Research
  (NIVA)

• ORCA/British Antarctic Survey (BAS)

• The University Centre in Svalbard (UNIS)

• Fjord Phyto at Vernet Lab

• California Ocean Alliance

• University of Tasmania /Institute for Marine and Antarctic Studies (UTAS/IMAS)

• Institute of Marine Research (IMR)

• Western Washington University

• Universidad de Los Andes

• Penguin Watch

• Oceanites

Case Study: MS Fridtjof Nansen Rated World’s Most Sustainable Cruise Ship

Scope ESG Analysis, the leading European provider of ESG analysis, has conducted the first global in-depth assessment of the world’s cruise ship fleet. This resulted in a ranking spanning 400 cruise ships and their performance in a combination of factors in safety and sustainability.

The ranking is based on CO2 emissions (with different target values for different types, sizes and year of construction of ships), use of emissions- and water purification systems, environment-related operations, disposal of waste and more. Hurtigruten Expeditions’ battery-hybrid powered MS Fridtjof Nansen – the identical twin sister of MS Roald Amundsen – was ranked as number one and named the safest and most sustainable cruise ship in the world.

Packed with green technology, MS Roald Amundsen and MS Fridtjof Nansen have created green waves well beyond the cruise industry. A selection on just some of the groundbreaking features can be seen here.

About Hurtigruten Svalbard

Hurtigruten Svalbard is a supplier of land-based adventures, accommodation, and dining on Svalbard. Situated in Longyearbyen, the world’s northernmost permanent settlement, we bring people all year round so they can get closer to the vastness of the Arctic nature. From the Midnight Sun to the polar night, our entire team stands ready to welcome travellers and make dreams come true.

Established in 1989 (under the name Spitsbergen Travel), Hurtigruten Svalbard is the oldest tour operator on Svalbard. We started as a travel agency helping local coal miners travel south, and became a full-service operator providing accommodation, dining and activities to guests travelling north. Our highly experienced tour department offers a wide range of activities. Whether it’s on a comfortable day tour aboard a snowmobile, a dog sled, a boat, or on foot, or whether it’s on a challenging multi-day expedition, Svalbard creates memories for life. Our two retail facilities ensure guests have access to all the clothing, gear and equipment they might need for their outdoor adventure.

Hurtigruten Svalbard also operates three unique hotels in Longyearbyen. From high- end luxury to laidback hostel vibes, we offer a range of options, and each has its own restaurant and bar.

About this report

This is Hurtigruten Group’s first comprehensive and standalone ESG report. The report has been prepared in accordance with the Global Reporting Initiative (GRI) Standards. The GRI Standards are the world’s most widely used sustainability reporting standard. This report presents the environmental, social and governance (ESG) performance of Hurtigruten Group for the 2021 calendar year.

The report is presented for Hurtigruten Group, but also includes company specific data and information for all of the companies in the group: Hurtigruten Expeditions, Hurtigruten Norway and Hurtigruten Svalbard.

Materiality assessment

Our materiality assessment has been a key part of defining the framework for our ESG report. In the fall of 2021 we performed the first materiality assessment for Hurtigruten Group, based on the GRI guidelines. Our materiality assessment is approved by our Board of Directors.

Our materiality assessment is done by:

• Understanding Hurtigruten Group’s context (our activities, relationships, stakeholders, etc).

• Identifying and assessing Hurtigruten Group’s positive and negative impacts by engaging with internal and external stakeholders.

• Reviewing and benchmarking with industry guidelines and best practices to ensure we provide far more than a subjective view from our selected stakeholders.

• Prioritising the most significant impacts, which resulted in the eight defined Material Topics.

We regularly engage with our stakeholders to understand which ESG topics are most important to them. For the materiality assessment, stakeholder engagement has been completed via interviews, surveys and focus groups, during which we have mapped key topics and impacts. See list of stakeholder engagement below, that shows interaction with stakeholders to understand our impacts.

It has also been important for us to understand the expectations of the market and the benchmarks within the industry.

Material Topics

Our materiality assessment has identified eight Material Topics, split into environmental, social and governance categories. These topics represent the most Material Topics for Hurtigruten Group’s business and should reflect what is of highest importance both to our stakeholders and to us as a business.

The material assessment will form the basis for our strategic work and prioritisation for the future. The topics are approved by our Board of Directors, and will be reviewed every second to third year, or more frequently if there is any substantial change made to our business or group of stakeholders.

Hurtigruten Group’s material topics

• Emissions

• Impact on nature

• Great place to work

• Diversity and inclusion

• Health & Safety

• Community Impact

• Responsible Business

• Data Privacy & Security

A systematic approach to reporting using our Material Topics

The eight Material Topics (described above) are used as the framework for this report. We take a systematic approach to how these topics are presented. Each has its own subchapter, in which we present the outside context and activities relevant to our organisation.

Our systematic approach has been built to show

1. Why is this material?

2. What is our target / ambition?

3. How is it managed?

4. How did we perform in 2021?

Feedback and contact

Our ambition is to be the most sustainable travel operator in the world, pushing the industry’s boundaries for ESG. We believe transparency and accountability are key principles in achieving this ambition. We strive to continuously listen, learn and improve, and we welcome feedback for our stakeholders on our ESG report.

For feedback, questions or comments on this report contact:

Morten Ibrekk
VP Strategy & ESG
[email protected]